
How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
Intercom on Product: Building Software in an AI-first World
How GPT-3.5 Can Help Avoid Customer Spoofing
There is no agent in the mix and that it is not like a product that is carefully constrained by an agent./nThe risk is that there will be an unknown unknown, and if someone goes to your business and asks a question that you did not see because GPT3 dealt with it, the customer can go off and do the wrong thing./nThe resolution bot is carefully designed to avoid getting into any of these situations.
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