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289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin
Destination Marketing Podcast
Innovative Ideas through Empowering Associates
Inspiration for improving service and generating innovative ideas comes from traveling, experiences of team members like Maggie's son, and feedback from associates servicing guests daily. The organization values input from associates and encourages them to think and act like entrepreneurs, a unique approach in the industry. The owner empowers associates by allowing them to experience the services as guests, a strategy that has significantly enhanced the hospitality experience.
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