Destination Marketing Podcast

289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin

Dec 5, 2023

Join Christopher Baran and Trey Matheu from Nemacolin as they discuss creating an amazing visitor experience at the luxurious resort. From prioritizing guest and associate satisfaction to the impact of TV show filming, they share insights on evolving the resort focus post-COVID and enhancing visitor experience through strategic partnerships.

44:19

Creator website

Episode guests

Trey Matheu

Christopher Baran

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Quick takeaways

Nemacolin prioritizes guest satisfaction by treating guests and associates as top priorities, ensuring a seamless and personalized experience for every visitor.

Nemacolin's commitment to constant evolution and innovation is evident in its approach to enhancing the guest experience, resulting in increased profitability and guest satisfaction.

Deep dives

Nemacolin: Crafting Unforgettable Guest Experiences

Nemacolin Resort, nestled in the Laurel Highlands of Pennsylvania, offers a unique and luxurious destination for travelers. By prioritizing guest satisfaction, the resort focuses on providing exceptional experiences for visitors. The philosophy, as articulated by the managing director, emphasizes having two bosses: the guests and the associates. This approach ensures a seamless, personalized experience for every guest, backed by a team that is trained to prioritize guest needs at every touchpoint. The resort's commitment to listening to feedback from both guests and associates allows for real-time adjustments and a continuous drive towards excellence.

Constant Evolution in Marketing and Unique Experiences at a Resort

01:47

Innovative Ideas through Empowering Associates

01:25

Introduction

3min

Dream Destinations and Nemacolin Resort Experience

4min

Evolution of Nemacolin: From a Hunting Lodge to a Luxury Resort

20min

Impact of TV Show Filming and Resort Rebranding at Nemacolin

6min

Evolution of Resort Focus to Enhance Guest Experience Post-COVID

1min

Enhancing Visitor Experience Through Strategic Partnerships

9min

Whether you wake up to the roar of a lion in the morning or enjoy the serenity of the golf course, the visitor experience at Nemacolin is unmatched. On today’s episode of the show, Adam talks with Christopher Baran, VP of sales and marketing, and Trey Matheu, managing director, about what it’s like working at a five-star resort and what they do to ensure the visitor experience is fabulous. They also discuss the experience of being the filming location for a season of The Bachelor and what benefits they’ve seen come from that.

“[Maggie] says she has two bosses: first is the guest, and second is the associates. When we start looking at things through that lens, it makes everything a lot clearer. We spend a lot of time talking to our associates, that’s the most important job that I have as managing director, is to make sure that everybody that works at the resort has the tools necessary to do their jobs. -Trey Matheu

Nemacolin

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The Destination Marketing Podcast is a part of the Destination Marketing Podcast Network. It is hosted by Adam Stoker and produced by Relic. If you are interested in any of Relic’s services, please email adam@relicagency.com or visit www.relicagency.com.

To learn more about the Destination Marketing Podcast network and to listen to our other shows, please visit www.thedmpn.com. If you are interested in joining the network, please email adam@relicagency.com.

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Destination Marketing Podcast

289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Nemacolin: Crafting Unforgettable Guest Experiences

Evolution and Innovation: Enhancing the Resort Experience

Strategic Partnerships for Destination Success

Inviting Exploration: Discovering Nemacolin's Magic

Constant Evolution in Marketing and Unique Experiences at a Resort

Innovative Ideas through Empowering Associates

Get the Snipd
podcast app

AI-powered
podcast player

Discover
highlights

Save any
moment

Share
& Export

AI-powered
podcast player

Discover
highlights

Destination Marketing Podcast

289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

Nemacolin: Crafting Unforgettable Guest Experiences

Evolution and Innovation: Enhancing the Resort Experience

Strategic Partnerships for Destination Success

Inviting Exploration: Discovering Nemacolin's Magic

Constant Evolution in Marketing and Unique Experiences at a Resort

Innovative Ideas through Empowering Associates

Get the Snipdpodcast app

AI-poweredpodcast player

Discoverhighlights

Save anymoment

Share& Export

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Discoverhighlights

Get the Snipd
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