289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin

Whether you wake up to the roar of a lion in the morning or enjoy the serenity of the golf course, the visitor experience at Nemacolin is unmatched. On today’s episode of the show, Adam talks with Christopher Baran, VP of sales and marketing, and Trey Matheu, managing director, about what it’s like working at a five-star resort and what they do to ensure the visitor experience is fabulous. They also discuss the experience of being the filming location for a season of The Bachelor and what benefits they’ve seen come from that.

“[Maggie] says she has two bosses: first is the guest, and second is the associates. When we start looking at things through that lens, it makes everything a lot clearer. We spend a lot of time talking to our associates, that’s the most important job that I have as managing director, is to make sure that everybody that works at the resort has the tools necessary to do their jobs. -Trey Matheu

Nemacolin

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The Destination Marketing Podcast is a part of the Destination Marketing Podcast Network. It is hosted by Adam Stoker and produced by Relic. If you are interested in any of Relic’s services,  please email adam@relicagency.com or visit www.relicagency.com.

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