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20min chapter
289: Creating an Amazing Visitor Experience: An Inside Look at Nemacolin
Destination Marketing Podcast
Evolution of Nemacolin: From a Hunting Lodge to a Luxury Resort
The chapter traces the history of Nemacolin from its humble beginnings as a hunting lodge to a luxury resort with a diverse array of activities and amenities. It discusses the unique design elements of Falling Rock, the resort's growth since 2002, and the challenge of capturing its diversity in marketing. Emphasis is placed on the ever-evolving visitor experience, personalized services, and strategies for enhancing communication and feedback loops among staff and guests.
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