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31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)
NN/g UX Podcast
Exploring Service Design with Senior Principal Service Designer and Strategist at UnitedHealthcare
In this episode, we feature an interview with Thomas Wilson, a senior principal service designer at UnitedHealthcare. He discusses service design, its challenges, and rewards. Service design is a rapidly growing field related to UX, focused on untangling complex problems. Thomas shares insights on what service design is and how he got into the field.
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