NN/g UX Podcast  cover image

31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)

NN/g UX Podcast

NOTE

Exploring Service Design with Senior Principal Service Designer and Strategist at UnitedHealthcare

In this episode, we feature an interview with Thomas Wilson, a senior principal service designer at UnitedHealthcare. He discusses service design, its challenges, and rewards. Service design is a rapidly growing field related to UX, focused on untangling complex problems. Thomas shares insights on what service design is and how he got into the field.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner