AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
3min snip
Episode 9: #9: Kevin Dorsey of ServiceTitan — Practice? We Talking About Practice?
Sales Leadership Podcast
Building a High-Performance Culture and Customer Knowledge
Establishing a high-performance culture involves setting clear communication expectations from the hiring process, including upfront discussions on communication styles, admitting mistakes openly to encourage others to do the same, and asking insightful questions to ensure authenticity. The foundation is based on coaching, communication, and trust. Additionally, customer knowledge is crucial for rapid growth and scaling, focusing on understanding customers' personas and job roles to enhance messaging effectiveness, which is often overlooked in the industry.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode