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Recognize the need to address emotions before diving into practical solutions. Acknowledge people's fears and emotions, create a safe space for them to express their concerns before discussing solutions. Without addressing the underlying emotions and fears, the audience may not be receptive to practical information. Understand that every conversation is a quiet negotiation at its start, where the goal is not to win but to understand each party's needs and concerns.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode