955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker
How to Be Awesome at Your Job
Eat More Pies For Effective Communication
✨Key takeaways:
- Use "MORE PIES" mnemonic for better communication.
- Don't treat these techniques as a checklist, instead apply them situationally.
To improve communication and build rapport, remember the mnemonic MORE PIES:
- M - Minimal Encouragers
- O - Open Questions
- R - Reflecting
- E - Empathizing
- P - Paraphrasing
- I - Identifying Emotions (Example: Labeling)
- E - Effective Pauses (Example: Silence)
- S - Summarizing
Example: Use open questions instead of closed-ended ones to invite further discussion. Empathize with the other person's perspective. Actively listen and reflect on what they are saying. Paraphrase to ensure understanding and show you are engaged. Use minimal encouragers like "uh-huh" or "I see" to signal active listening. Label emotions to validate and acknowledge the speaker's feelings. Utilize effective pauses (silence) to give the speaker time to think and express themselves fully. Summarize key points to ensure clarity and alignment.
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