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Summer School 4: Marketing and the Ultimate Hose Nozzle

Planet Money

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Creating Customer Experience Strategy and the Four Ps of Marketing

In this episode, Professor Barbara Kahn explains the importance of creating a customer experience when selling a product. She introduces the concept of the four Ps of marketing - product, place, promotion, and price. Using the example of the OMG vegetable peeler, she illustrates how to implement these tactics. The peeler is the product, the fun fair atmosphere is the place, Tommy joking with the crowds is the promotion, and the price is a bargain at 20 bucks.

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