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BONUS: How Focusing on the 5% Will Win You Customers for Life with Will Guidara
Online Marketing Made Easy with Amy Porterfield
Service Delivers; Hospitality Connects
Distinguishing between service and hospitality is crucial, as they serve different purposes in experiences. Service is transactional and objective—essentially the act of delivering what is needed at the right time. In contrast, hospitality is more subjective and emotional, focusing on how individuals feel during interactions. It emphasizes creativity and intentionality in fostering genuine relationships, transforming routine transactions into meaningful connections. Understanding this difference can enhance overall experiences and deepen customer engagement.
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