The Amy Porterfield Show
BONUS: How Focusing on the 5% Will Win You Customers for Life with Will Guidara
Sep 16, 2024
Will Guidara, celebrated for turning Eleven Madison Park into a dining landmark, joins marketing expert Jasmine Star. They dive into the essence of 'unreasonable hospitality' and how it can revolutionize customer experiences. Guidara shares insights on the critical difference between customer service and hospitality, and reveals his top leadership tips. He emphasizes the importance of genuine connections with both customers and teams, and discusses his unique 95/5 financial management rule. This conversation is packed with practical wisdom for any business owner.
01:04:50
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Quick takeaways
- Will Guidara emphasizes that true hospitality goes beyond customer service, creating emotional connections that lead to memorable experiences and loyalty.
- Effective leadership involves collaborative decision-making and fostering a culture of open feedback, enhancing team commitment and service quality.
Deep dives
Creating a Profitable Digital Course
The episode focuses on actionable steps for creating a lucrative digital course, emphasizing a simple, structured system that individuals can follow. The method allows aspiring course creators to develop a course even while balancing other responsibilities, such as full-time jobs or busy coaching schedules. By leveraging AI for time-consuming processes and implementing a straightforward marketing plan, listeners are equipped to launch a course that can generate scalable income. Participants are encouraged to utilize the live masterclass to start crafting essential course components during the one-hour session.
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