Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski
Big Technology Podcast
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Continuous Quality Checks for AI Chatbot
Strict standards are essential in controlling data access for AI applications to prevent errors and hallucinations. To manage errors in AI responses, continuous quality checks through transcript readings are conducted to ensure the AI's error rate is comparable to human agents'. The goal is to maintain errors at an acceptable level and not a substantially higher rate compared to human agents.
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