Net dollar retention measures growth by analyzing customer cohort revenue over time. A net dollar retention above 100% indicates that the revenue from existing customers is increasing, even after accounting for losses from cancellations. For instance, if a company initially earns $100,000 monthly from 10 customers but later faces cancellations offset by upselling and increased usage from others, the final revenue could rise to $110,000. This reflects a healthy customer strategy where upsells outpace losses. Conversely, a net dollar retention below 100% suggests a declining revenue pool, necessitating efforts to attract new customers to compensate for the losses.
In this episode of Startup School, YC Group Partner Tom Blomfield discusses one of the most important elements of running any startup: metrics! Tom shares what key metrics to track and how to use them to make the best decisions for your company.
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