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Encore - How to have great conversations, with Charles Duhigg and Michael Yeomans, PhD

Speaking of Psychology

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Communication is an Evolving Art

Understanding the nuances of digital communication, particularly emojis, is a developing skill, with research highlighting the reasons behind online conflicts. Emphasizing politeness and intentions excessively can lead to misunderstandings, especially with subtleties like humor or irony that may not translate well in text. Adhering to fundamental communication principles generally leads to better interactions online. Over time, new generations will naturally adapt and master these skills more adeptly, similar to how past generations adapted to technologies like the telephone.

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