Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School
Andy Stanley Leadership Podcast
The Influence of Identity on Reactions and Communication
Identity shapes our reactions and emotions, amplifying our feelings and coloring the stories we tell. It also affects our willingness to acknowledge our own contributions to problems and leads us to attribute negative intentions to others. In the context of communication, affirming someone's skills and success before critiquing them can be beneficial, especially if communication is part of their identity.
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