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Commitment Over Apologies
Rebuilding trust does not occur through apologies; instead, it requires making and keeping new commitments. Apologies can be a part of acknowledgment but are insufficient as a standalone solution. Individuals and organizations must recognize that repeated behaviors, like habitual lateness, undermine credibility, making mere apologies ineffective. True trust restoration necessitates consistent action that aligns with new commitments. Additionally, initiating change requires addressing specific, often overlooked questions that transform ideas into actionable steps.