David Horsager, a bestselling author and expert in building high-trust organizations, shares invaluable insights on fostering trust and connection in leadership. He emphasizes the cost of a lack of trust and inspires listeners to appreciate gratitude as a powerful tool for connection. Horsager introduces the eight pillars of trust, revealing how consistent actions and effective questioning can lead to transformative results. He also provides practical strategies for improving communication and collaboration within teams, ultimately driving business growth.
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Quick takeaways
Trust is a critical business factor that significantly impacts organizational outcomes, emphasizing the importance of enhancing relationships through the eight pillars of trust.
Cultivating connection through gratitude and effective questioning techniques helps build trust among team members, fostering collaboration and improving overall performance.
Deep dives
The Foundation of Trust
Trust is viewed not as a soft skill but as a critical factor that directly impacts business outcomes. It influences various aspects of an organization, from leadership and marketing to sales and innovation. When trust is lacking, it incurs significant costs, both in terms of time and resources. For instance, the time wasted on dealing with distrust can hinder efficiency, while increasing trust can enhance engagement, sales, and overall organizational culture.
Eight Pillars of Trust
The eight pillars of trust provide a framework for enhancing relationships in both leadership and organizational settings. These pillars include clarity, compassion, character, competency, commitment, connection, contribution, and consistency. Each pillar plays a vital role; for example, clarity fosters understanding while compassion builds rapport. Organizations can assess these pillars to identify areas for improvement, which can substantially enhance trust levels within teams.
Importance of Connection
Connection is essential for fostering collaboration and trust among team members. One of the most effective ways to enhance connection is through gratitude, as it promotes positive interactions and emotional bonds. Effective questioning techniques also facilitate connection, allowing individuals to engage meaningfully and show genuine care for one another. Storytelling can further strengthen connections by highlighting others as the heroes, which creates a relatable and shared experience.
Taking Action with Trust
To effectively apply the principles of trust, it is crucial to ask the right questions that lead to actionable steps. The method involves repeatedly asking 'how' to break down concepts into concrete actions that can be implemented immediately. This technique can help individuals and organizations build better cultures and improve performance outcomes. Ultimately, fostering trust is about consistently engaging in small, intentional actions that reinforce credibility and reliability in every interaction.
From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant.
David Horsager is the Wall Street Journal bestselling author of The Trust Edge and the leading global expert in building high-trust leaders and organizations.
Top 3 Value Bombs
1. If you want to connect with more people, be grateful.
2. There’s always a cost when there’s a lack of trust.
3. Be good at asking the question “how” at least three times - until you get to something that you can do today or tomorrow.
The Tools to Solve Your Organization’s Greatest Problems - Trust Edge
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