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280 - Supercommunicators - Charles Duhigg

You Are Not So Smart

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The Power of Active Listening and Effective Communication

Active listening involves asking good follow-up questions to show understanding and avoid assumptions. It helps in ensuring mutual understanding, clarifying thoughts, and making conversations grow in impact and strength. By asking for clarification and verifying understanding, both parties benefit by refining their thoughts and avoiding misunderstandings. The process of active listening leads to a deeper connection and a better understanding of oneself and the world, thereby increasing the effectiveness of communication and goal-setting.

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