You Are Not So Smart 280 - Supercommunicators - Charles Duhigg
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Feb 5, 2024 
Charles Duhigg, New Yorker Magazine writer and author of The Power of Habit and Smarter Faster Better, discusses the science behind forming connections through dialogue and the importance of effective communication. He explores the qualities and effects of super communicators, emphasizes active listening, and discusses the technique of looping for understanding in tough conversations.
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NASA's Emotional Intelligence Challenge
- NASA needed astronauts with high emotional intelligence for longer missions.
- Psychiatrist Terence Maguire struggled to assess this during interviews, as astronauts were adept at faking it.
Laughter as an Emotional Intelligence Indicator
- Maguire discovered that genuine laughter could reveal emotional intelligence.
- He used staged scenarios, like spilling papers and wearing a silly tie, to observe candidates' laughter.
Matching Principle
- Effective communication requires connection and alignment.
- Recognize the type of conversation and match the other person’s communication style.