• It is becoming increasingly difficult to manage reputation in both the physical and virtual world with the use of social media tools
  • Teach kids to focus on how they deal with things rather than what happens as that defines who they are
  • Be comfortable with being uncomfortable. Don't expect to be happy and comfortable all the time
  • Great communication requires authenticity, vulnerability and an awareness of the audience
  • Communicator Tara Bank is someone who is very real, not afraid of being vulnerable and has values she stands up for
  • Michelle Obama is a great communicator as she is warm, real, strong, funny, uncompromising and inclusive
  • Effective storytelling is an important aspect of communication

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