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Agility Trumps Bureaucracy
Centralized corporate models often prioritize bureaucracy over customer value, hindering responsiveness to market needs. Such systems, focused on rigid contracts and hierarchy, neglect the agility required for timely delivery and adaptability. When internal business teams struggle due to these constraints, it reflects a failure to prioritize direct customer insights and real-time problem-solving over bureaucratic processes. Success does not solely arise from decisions made by top-level executives who may be disconnected from on-the-ground realities; rather, effective organizations must cultivate a culture that emphasizes responsiveness and direct communication with those involved in the work.