How to Incentivize Senior Experts to Share Their Knowledge

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Senior experts, such as partner lawyers, senior economists, doctors, and senior engineers, are often too busy and well-compensated to directly share their knowledge. However, there are effective ways to incentivize them. One approach is to show them the value of the knowledge database, as they are more likely to contribute once they see its benefits. Another method is to integrate knowledge sharing into their everyday workflow, such as by asking for specific information when cases are opened or closed. Automated systems can also be used to prompt attorneys to provide information and send reminders if necessary. These systems can even track billable hours and remind attorneys to submit the required data. In addition to technology, personal engagement and persuasion can play a role in encouraging knowledge sharing. Some information may only be obtained by directly contacting the attorneys, but having automated systems in place can help gather a significant amount of data. Firm policies can also be established to require specific data points before closing a matter. Overall, incentivizing senior experts to share their knowledge involves a combination of people, technology, and effective communication.

Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them.

In this conversation, Evan discusses Knowledge Management and the outcomes it strives for, including smarter, faster, better, more consistent, and higher quality results.

Editor's Note: After recording this podcast, it was announced that Evan and his firm had been working with legal AI company Casetext to help develop the first Reliable AI Legal Assistant, “CoCounsel,” and Fisher Phillips was the first major law firm to deploy that GPT-4-powered technology. The KM and Legal Innovation needle keeps charging forward at Fisher Phillips.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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