Tips From a Hostage Negotiator on Handling Difficult Conversations
The Art of Manliness
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Separating Behavior from Identity
One effective strategy when dealing with challenging behaviors is to separate the person's identity from their behavior. By recognizing that the individual is inherently good and that the behavior being displayed is separate from their true self, one can address the behavior without attacking the person. This approach helps in focusing on addressing the specific behavior that needs to be managed, instead of conflating it with the individual's identity. By understanding this distinction and taking immediate action to deal with the behavior rather than the person, one can prevent escalating conflicts and work towards resolving the situation constructively.
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