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Prevent Problems by Thinking Ahead
To effectively address future challenges, adopt a future back approach that prioritizes proactive problem prevention. This mindset is crucial for navigating the complexities of business models, particularly in sectors like pharmaceuticals. Extending this concept to other industries, such as retail, emphasizes the importance of understanding future customer needs and adjusting strategies accordingly. This involves not only communicating a commitment to customer service but also re-evaluating expansion plans and store design to enhance customer satisfaction and ensure ongoing relevance.