In-person one-on-one is better than online (email) or in public (meeting)

In times of emotional expression, it is critical to prioritize in-person one-on-one conversations over digital communication methods like Slack or email. Offering to meet directly, whether by phone, walking, or face-to-face, allows for a more supportive atmosphere. Acknowledging the individual's feelings validates their experience while enabling a deeper connection. Public settings can create discomfort, as individuals may feel exposed when discussing personal emotions in front of a group. Managers should be prepared to address emotional expressions thoughtfully, ideally choosing to follow up privately rather than addressing them in public discussions. If an emotional issue arises during a meeting, it is advisable to assess the situation and, if necessary, take a break to discuss it one-on-one later. Checking in after the initial observation is also beneficial for maintaining support without pressuring the individual in a public context.