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Engagement Metrics Can Mislead Strategic Focus
When creating content for a product or service, it is crucial to differentiate between the end user and the purchasing decision-maker. Often, content is developed for the user who engages daily with the product, but the purchasing decisions are influenced by other stakeholders. While marketing aimed at sales personnel may yield higher engagement metrics, it does not necessarily translate to greater revenue, highlighting a disconnect between engagement and business outcomes. Effective content strategy should prioritize the needs of the buyer and the business impact rather than just the metrics of engagement.