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706: Transforming Your Business in the Hyper-Digital Era | John Rossman

Conquer Local Podcast

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Strategic Customer Centricity and Simplicity in Business

Customer centricity involves strategic thinking by focusing on understanding customers' needs beyond current transactions to identify opportunities for future growth. Amazon's success lies in being curious about the customer's job to be done and thinking bigger than their current products or services. Another crucial aspect is the balance between invention and simplicity, where businesses should constantly simplify processes and eliminate anything that does not add explicit value.

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