
American Giant: Bayard Winthrop
How I Built This with Guy Raz
Investing in Product Quality and Customer Trust
The company invested in high-quality components for their sweatshirt, such as expensive fabric, zippers, and craftsmanship. They focused on hiring craftspeople for sewing rather than mass production. Despite the high price point, customers had to trust the brand's investment without physically feeling the product in-store. The business initially operated from a small building in San Francisco where customers could walk in to try on and purchase sweatshirts, facilitating a valuable feedback loop.
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