Exploring Human Impact in AI and Sales Culture

The speaker discusses the challenges in integrating human aspects like corporate culture and sales practices into AI. They emphasize the importance of human interaction, such as conducting ride-alongs with clients to gain insights that cannot be obtained through technology alone. The conversation shifts to the concept of applying diversity, equity, and inclusion (DEI) into sales compensation, highlighting the need for equal earning opportunities in a multi-generational sales force. Despite varying performance levels in sales, there is a growing importance placed on fairness in compensation, balancing the traditional sales performance patterns with the need for equitable outcomes for all sales representatives.