In personal and professional relationships, actively reassure those who are hurt by demonstrating your understanding of the gap between intent and impact. Verbal acknowledgment of your limitations is a crucial first step, recognizing that good intentions alone often do not suffice; individuals seek meaningful behavioral change instead. Move beyond mere words by showing genuine commitment through actions that indicate a dedication to improving their future. Accept the inevitability of offense and ignorance, focusing on reducing future misunderstandings rather than becoming paralyzed by current conflicts.
Misunderstandings between you and your loved ones will happen — it's what you do next that matters most, says marriage and family therapist Lambers Fisher. Drawing on his work helping couples and relatives work through communication issues, he shares four principles to accept the inevitability of offending someone close to you — and how to use these moments to build trust and empathy.