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The Importance of Empathy and Communication in the Service Industry
Spending four years working in customer service centers has been the foundation of my skills as a podcaster, salesperson, and public speaker. I believe that empathy is the key to successful communication, rather than following a script. This is why I encourage others to work in the service industry, as it teaches you how to read people and meet their needs. The goal should always be to make people happier and provide a customized experience. These skills are transferable to any profession and are often overlooked in the hospitality industry.
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