Train for Success, Verify for Assurance

Effective training and clear communication are critical in overcoming challenges with pricing and service expectations. In-house training led by competent individuals can enhance the understanding and performance of sales staff and technicians. Key attributes for hiring should include physical fitness, good storytelling, and interpersonal skills. Accountability measures, such as unexpected quality checks after service calls, ensure that work meets standards and fosters trust. Being upfront about expectations and verifying outcomes consistently yields a strong team dynamic and successful employee performance.