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LEVELS – A Whole New Level cover image

#27 – Principles of effective communication (Michael Mizrahi & Sam Corcos)

LEVELS – A Whole New Level

NOTE

Principles of Effective Communication and Setting Norms

In today's digital work environment, picking up the phone for a quick call has become uncommon. However, it can be a valuable and disruptive communication tool. While emails are important for some industries, it's crucial to differentiate between time-sensitive and non-time-sensitive tasks. Blurring the lines between social and work communication, as well as synchronous and asynchronous communication, can lead to overwhelming urgency and hinder productivity. Setting norms and using tools to enforce them is essential to maintain effective collaboration. By examining all communication, it becomes evident that most tasks are not actually time-sensitive.

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