Text a Friend... Right Now!
The Happiness Lab with Dr. Laurie Santos
00:00
Overcoming the Warmth Competence Bias: Keeping it Brief
Peggy's research addresses the warmth competence bias in communication. To overcome this bias, she suggests keeping messages brief, like a simple text or email. Asynchronous communication allows people to respond at their convenience without burdening them. Engaging in these brief messages shows care without demanding a long conversation.
Play episode from 27:03
Transcript
