ON LIVE: Chrissy Teigen and John Legend on Entrepreneurship, Politics and Dogs
On with Kara Swisher
00:00
Sensitivity Breeds Fear in Business
Grocery stores, often unaccustomed to facing negativity, experience heightened anxiety when confronted with a surge of critical feedback, even if it's relatively minor. The disparity between their usual positive engagement and the sudden influx of negative comments can instill fear, demonstrating how a shift in public sentiment can deeply affect businesses that rely on customer perception.
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