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ON LIVE: Chrissy Teigen and John Legend on Entrepreneurship, Politics and Dogs
On with Kara Swisher
Sensitivity Breeds Fear in Business
Grocery stores, often unaccustomed to facing negativity, experience heightened anxiety when confronted with a surge of critical feedback, even if it's relatively minor. The disparity between their usual positive engagement and the sudden influx of negative comments can instill fear, demonstrating how a shift in public sentiment can deeply affect businesses that rely on customer perception.
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