Crisis Management, Black Swans and Resilience
Engineering Culture by InfoQ
The Time it Takes to Regain Normalcy after a Crisis
When dealing with crises and designing solutions, it's important to recognize that returning to normal is not instantaneous. We need to identify the core elements to bring back online in a forward cascade, taking each step towards the ultimate goal of returning to Business as Usual (BAU). However, we shouldn't just strive to return to how things were before; we should aim to improve and learn from the experience.
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