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Engineering Culture by InfoQ
Crisis Management, Black Swans and Resilience
Nov 3, 2023
Sharon Robson discusses crisis management and resilience in technology and software supply chains. They explore preparing for black swan events, the implications of business psychology on technology teams, and creating a cohesive workspace.
29:58
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Quick takeaways
- Active participation and engagement are crucial in crisis management and business resilience.
- Proactive risk identification and systems thinking help address low probability, high impact events.
Deep dives
Key Takeaway 1: Participate in Crisis Management and Business Resilience
One of the key takeaways from the podcast episode is the importance of actively participating in crisis management and business resilience. The course facilitator emphasized that when a crisis occurs, there is no option but to participate and be actively engaged. This mindset is applicable not only to crisis management but also to solution creation and engagement with customers. The key is to show up, do the work, and add value.
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