The disciplines of design and product are expected to change due to developments in software and AI. The evolution of design will be influenced by the capabilities of the tools and the conversation in the industry, with an emphasis on building simple, flexible, and easy-to-use products. There is anticipation to figure out a similar approach for AI, understanding its suitability, modeling, and automation of tasks.
Intercom Co-founder Des Traynor sat down with Paul Adams, our Chief Product Officer, and Emmet Connolly, our VP of Design for a conversation on the good, the bad and the ugly of 2023 and our expectations and predictions for the year ahead.
Watch the video: https://youtu.be/bLix8mAp5k8?si=rhPJ5ZnNn8TRpt11
Read a transcript: https://www.intercom.com/blog/videos/intercom-on-product-riding-the-ai-wave-in-2024
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