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Effortless Experience
Gain Grow Retain
The Importance of Personal Trainers vs. Bartenders in Sales and Customer Support
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- People are looking for personal trainers and not bartenders
- Challengers win and relationship builders lose in sales
- The best salespeople build relationships founded on business value
- Customer support professionals dominated by empathizers
- Empathizers finish toward the bottom in terms of delivering the lowest effort experience
- Controllers are deep subject matter experts in customer support
- The best CSMs have a personal trainer mindset
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode