Trust Is a Four-Layer Cake: Why We Can’t Avoid Uncomfortable Conversations (with Liane Davey, Author)
This New Way
Boosting Team Reliability
- To improve team reliability, ensure clear expectations.
- Instead of asking "Are we good?", encourage processing by asking open-ended questions.
- For example, ask: "What did you hear?", "What will you do first?", or "What's one risk you see?"
- This fosters better alignment and reduces the likelihood of unmet expectations.
- Clarity breeds reliability.
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