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The Impact of First Impressions on Customer Experience and Business Success
Having grace in business is important for both personal and business reasons./nBurning bridges in business is not profitable, while respectfully ending relationships can still lead to future opportunities./nDisagreeing with someone can be done without burning bridges, by separating the idea or concept from the person./nThe way you handle relationships and business matters just as much, if not more, than what you actually do./nNegative experiences with employees can greatly impact the perception of a business, highlighting the importance of consistent customer service.