Anticipating social dynamics in conversations

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Conversations at work involve practical, emotional, and social aspects. Social conversations go beyond pragmatics and emotions to consider how others perceive themselves and how this shapes their beliefs. Understanding social dynamics helps anticipate reactions and navigate power differentials and structural issues in the company environment.

Charles Duhigg shares the simple secret that helps you build powerful connections with anyone.

— YOU’LL LEARN —

1) What supercommunicators know that others don’t

2) How to ask questions that deepen and enrich relationships

3) How one sentence can dramatically ease workplace conflict

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— ABOUT CHARLES —

Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and other publications, was previously a senior editor at The New York Times, and occasionally hosts the podcast How To!

• Book: Supercommunicators: How to Unlock the Secret Language of Connection

• Book: The Power of Habit: Why We Do What We Do in Life and Business

• Website: CharlesDuhigg.com

• Email: charles@duhigg.com

— RESOURCES MENTIONED IN THE SHOW —

• Study: “The Experimental Genesis of Interpersonal Closeness: A Procedure and some Preliminary Findings” by Arthur Aron, et al.

• Book: A Visit from the Goon Squad by Jennifer Egan

• Book: The Varieties of Religious Experience: A Study In Human Nature by William James

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