Design a user-centered vocabulary for information systems.
Create a thesaurus for the searcher of thesaurus.
Design the interface to display clusters of related terms for better search results.
Marcia Bates is Professor Emerita in UCLA’s Department of Information Studies. Over the course of a long career in both consulting and academia, Dr. Bates produced seminal work in user-centered information system design. Her paper on “berrypicking” as a user search strategy has been widely cited and is considered a foundational text in the field. In this conversation, we discuss search systems.