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How To Become an Incredible Communicator with Chris Voss

Jillian on Love

00:00

Effective Mirroring in Communication

When mirroring in communication, it's essential to reflect the speaker's words in a concise and structured manner. Avoid using 'I' excessively as it may shift the focus from the speaker to yourself. Instead of saying 'What I hear you saying is,' opt for phrases like 'It seems like you're saying' to keep the focus on the speaker. The words used in mirroring can trigger different thought processes, so choosing the right words is crucial for effective communication.

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