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Secrets of the HOSPITALITY INDUSTRY Revealed with Former President, The Oberoi Hotels | Kapil Chopra
The BarberShop with Shantanu
Customer-Centric Branding Insights
The importance of creating a brand where the hotel curates for the customer, rather than the customer curating for the hotel, is key. This involves ensuring that the welcome drink offered reflects the quality expected by guests. Additionally, the brand should focus on providing a consistent and high-quality product to customers without requiring them to make special requests or modifications.
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