Embracing Hard Conversations through 'Rumbles'

The organization has a list of 'rumbles', which are hard conversations meant to provoke different opinions and competing priorities. The culture encourages bringing curiosity, listening more than talking, and being prepared for discomfort to better understand each other. 'Rumble starters' and language provided in the training help navigate these hard conversations with tools and techniques. The term 'rumbles' is seen as a positive reframe of the hard conversations that are often avoided.