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How to Get People to Listen to You
HBR On Leadership
Choose Words Wisely in Conflict
Effective communication, especially in emotionally charged situations, requires clarity and restraint. Leaders should adopt simple, clear, and neutral language to enhance attentiveness and receptivity during discussions. It's crucial to own your perspective, framing thoughts from a personal viewpoint by starting sentences with 'I' instead of 'you'. This approach minimizes the chance of your listener feeling accused, thereby fostering a more open dialogue.
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