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HBR On Leadership
How to Get People to Listen to You
Oct 9, 2024
Amy Gallo, a workplace conflict expert and contributing editor at HBR, shares invaluable insights on effective communication. She emphasizes that being heard comes down to strategic messaging rather than volume. Gallo provides research-backed tips on mastering emotional communication, including the 'CENTER' acronym to enhance nonverbal cues. She discusses the importance of body language and suggests ways to navigate communication dynamics, ensuring all voices are valued in leadership conversations.
12:44
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Quick takeaways
- Active listening is fundamental for effective communication, enabling individuals to engage meaningfully and articulately when expressing their ideas.
- Body language significantly influences message perception, and maintaining an open demeanor fosters receptiveness and respect from listeners.
Deep dives
The Importance of Listening
Active listening is essential for effective communication in the workplace, serving as the foundation for being heard. It involves more than silence; it requires engaging with the speaker's ideas and demonstrating genuine interest. By actively listening, individuals prepare themselves to articulate their thoughts more effectively when their turn comes. This not only builds rapport but also enhances the likelihood of others reciprocating with attentive listening.
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