HBR On Leadership How to Get People to Listen to You
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Oct 9, 2024 Amy Gallo, a workplace conflict expert and contributing editor at HBR, shares invaluable insights on effective communication. She emphasizes that being heard comes down to strategic messaging rather than volume. Gallo provides research-backed tips on mastering emotional communication, including the 'CENTER' acronym to enhance nonverbal cues. She discusses the importance of body language and suggests ways to navigate communication dynamics, ensuring all voices are valued in leadership conversations.
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Active Listening First
- Actively listen to others before expecting them to listen to you.
- Demonstrate that you're processing their points attentively.
Request Attention
- Request your counterpart's full attention directly and politely.
- Offer to reschedule if they're too distracted at the moment.
Provide Written Materials
- Provide written materials to accompany your spoken words.
- This helps your audience absorb and retain information better.
