46sec snip

This Week in Startups cover image

Robotic kitchens, restaurant tech, and fast-casual's future with Sweetgreen's Jonathan Neman | E1910

This Week in Startups

NOTE

Empower Customers to Minimize Errors

The customer experience is often overlooked in the coffee industry, where high turnover rates among cashiers can lead to significant mistakes in orders. A notable case showed that over 50% of drinks were incorrectly prepared due to this turnover. In contrast, allowing customers to input their orders directly through a consumer app decreases the likelihood of errors, placing responsibility on the customer for accuracy and enhancing their overall experience.

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