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Robotic kitchens, restaurant tech, and fast-casual's future with Sweetgreen's Jonathan Neman | E1910

This Week in Startups

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Empower Customers to Minimize Errors

The customer experience is often overlooked in the coffee industry, where high turnover rates among cashiers can lead to significant mistakes in orders. A notable case showed that over 50% of drinks were incorrectly prepared due to this turnover. In contrast, allowing customers to input their orders directly through a consumer app decreases the likelihood of errors, placing responsibility on the customer for accuracy and enhancing their overall experience.

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