How GPT-3.5 Can Help Avoid Customer Spoofing

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There is no agent in the mix and that it is not like a product that is carefully constrained by an agent.
The risk is that there will be an unknown unknown, and if someone goes to your business and asks a question that you did not see because GPT3 dealt with it, the customer can go off and do the wrong thing.
The resolution bot is carefully designed to avoid getting into any of these situations.

This week OpenAI released ChatGPT, its prototype AI chatbot. On this episode of Intercom on Product, Intercom Co-Founder and Chief Strategy Officer Des Traynor sits down to chat with our Director of Machine Learning, Fergal Reid for reaction and analysis on the implications of ChatGPT and what the future holds.

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